What happens if our subscription lapses?

When your account falls past its due date, access to some areas Parent Events are restricted:

• Staff will be prevented from logging into the web portal, and will be prompted to contact their administrator.
• Administrators cannot create and manage their existing events, staff, or settings.
• Administrators cannot create bookings on behalf of caregivers.

The following areas are not restricted:

• Active events will continue to function as normal for caregivers.
• Parents and caregivers are able to manage their events as per normal.
• Email reminders will continue to be sent to staff and caregivers.

Administrators can access the Billing section of the Settings page to renew their subscription if required.