Time slot gap

The time slot gap can be set to prevent caregivers from booking back-to-back bookings, which are time slots that are immediately before or after their existing bookings. This gap can be configured to a specific number of time slots.

We recommend using this setting for shorter booking durations, as bookings with longer durations (e.g 20 minutes) will mean caregivers will need to wait around for longer if time slot gaps are set.

Example

Let's say you're hosting parent-teacher conferences with each staff member in their classroom. Each booking is 10 minutes long. If a caregiver has a booking in Room 1 at 5pm, they'll finish their interview at 5:10pm. 

• Without a time slot gap, the caregiver may have booked another staff member at 5:10pm, and unless they finish their conversation early, they'll already be running late by the time the first booking is over.
• With a time slot gap, the caregiver cannot book 5:10pm, so they have 10 minutes to go to to their next booking at 5:20pm on the other side of the school, and make any pit-stops along the way.

Exceptions

The time slot gap takes into account the staff member of the additional booking. If the booking is immediately before or after a booking with the same staff member, the booking is allowed. This means an attendee seeing one staff member for multiple children can made back-to-back bookings regardless of the time slot gap.

Re-using the example above, the caregiver is allowed to book 5:10pm if the booking is with the same staff member as the 5pm booking.