Booking limits
The attendee booking limit helps prevent people booking multiple time slots for a staff member, ensuring everyone gets a fair chance of seeing who they need to see.
The attendee booking limit is ignored when a booking is made by a staff member on behalf of an attendee.
Soft limit
Shown in your event settings as bookings per staff member, for each student.
A soft limit takes into account the number of students the attendee has added to their account. Attendees can make bookings up to the booking limit times the number of students, for each staff member.
For example, a booking limit of one means an attendee with three students can make three bookings for each staff member.
The bookings don't need to be split evenly between students. In the example above, the attendee could make all three bookings with a staff member for the same student. An attendee without any students is treated as having one.
For tours, uniform fittings and enrollment, which don't have staff members to book, the option is shown as bookings per student and limits the attendee's total bookings. A booking limit of one means an attendee with two students can make two bookings in total.
Hard limit
Shown in your event settings as bookings per staff member. This is the default option for parent-teacher conferencing events.
A hard limit doesn't factor in the number of students added to the attendee's account.
For example, a booking limit of two means an attendee with four students can only make two bookings for each staff member.
Restricted limit
Shown in your event settings as total bookings.
A restricted booking limit ensures attendees can only make a certain number of bookings in total.
For example, a restricted booking limit of two means the attendee can only make two bookings in total.
What attendees see
Once an attendee reaches a limit, the times it rules out are greyed out on the booking page, and hovering over or tapping one explains why. For example, once an attendee has reached their limit with a staff member, every time for that staff member is greyed out. If they cancel a booking, those times become available again straight away.