Common questions - Parent Events

📄️ A family didn't get a reminder

The reasons a family or staff member might not receive a reminder email, and what to check.

What to do when a staff member leaves your school, so families with bookings are told.

What to do when a staff member can't make some or all of an event that families have already booked.

Which restrictions staff can book past when making a booking on a family's behalf, and which they can't.

How to register and book for a family who can't or won't book online, such as by phone.

What happens to existing bookings, breaks and reminders when you change an event's dates or times.

How to send a message to the families registered for an event, or to those booked on a particular day or with a particular teacher.

Why an event might not appear on your event website, or why its event code isn't working.

The ways staff can see their bookings, and how to print timetables for every staff member at once.

How to give a staff member access to set up and run events.

How two parents or caregivers of the same child can each make their own bookings.

How to copy an event for next term or next year.

How to let a family book one teacher more than once when they have more than one child in that teacher's classes.